Communicate With Everyone

We work to connect people with the information they want.

Jonathan Melton

Jonathan Melton is a member of the Customer Experience team at Call-Em-All, an automated calling and group texting company that provides solutions for small and medium sized businesses, large corporations, membership organizations, community groups, and individuals. Jonathan’s responsibility since joining the team in 2015 has been the education and on-boarding of new users. Jonathan is a graduate of the University of Texas at San Antonio.
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Recent Posts

The Truth About Unlimited Text Messaging Plans

Chances are if you’re reading this, you’ve been lied to about unlimited text messaging. There are companies who promise that you can send text messages from your local, normal ten-digit phone number, like your business line or personal desk phone, as much as you need for a flat monthly fee.

Turns out, there’s a few things they aren’t telling you.

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Why Call-Em-All Doesn’t Require User Contracts

A fundamental decision was made during the early days of Call-Em-All. That decision has affected almost every area of our business. From the over 15,000+ active clients we currently serve to the foundation of how our company interacts with the communities who use us.

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Hey Spammers! Don't Try it With Call-Em-All

Spam calls suck.

I know, I know, you’re probably thinking something like: “Um… What? You’re a robocaller, Jon. You’re the problem!” Here’s the thing though, Call-Em-All is actually the Captain America of the mass communication industry. We stand for good and fight the bad (Pst! Check out our Manifesto if you don’t believe me).

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Text Conversations vs Mass Texting - Which Is Better?

“With great power comes great responsibility.” Nobody on the Call-Em-All team ever thought Uncle Ben’s words to Peter Parker would apply to our work, but SURPRISE! That’s the exact mindset that comes with leading the industry charge for automated text messaging.

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Skipping and Repeating Improvements

Skipping and repeating used to be one of our more common support issues. This was a problem that customers experienced on our platform in the past. This recent feedback is a good example of what we used to hear from customers.

"We have had frequent problems with the message starting midway through, or having too long a pause before the message starts which causes people to hang up before hearing the message, or having repetitions/stuttering. I haven't heard complaints lately so perhaps the system has improved."

The last line of that feedback is what I want to talk about today. We want to share what we've done to address this problem for our customers.

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About

Call-Em-All's automated messaging service allows you to send a voice broadcast, group text, or both to every phone number on your list. Clients include Amazon, Siemens, BBB, YMCA, San Antonio Spurs, Avon, and Syracuse University.

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