Tag Archives: how-to

Tuesday Tips: Viewing Messenger Activity

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Posted by Elise on June 5, 2012 – 3:52 pm
Filed under Tips & Tutorials

If you have messenger users as a part of your group calling account, we’d like to share some tips for managing messenger details.

If you have not set up messengers, these users are simply “sub-accounts” with their own login information. Messengers are great for various users in organizations such as Sunday School teachers for churches, coaches for sports teams, teachers for schools, or even recruiters for staffing companies. Don’t worry, this feature is already included in your service!

Monitoring Messenger Activity

To monitor messenger usage or to see who created a particular broadcast, go to Reports–>Messenger Activity. Note: You will need to be logged into the master account to view these.

 

messenger1 Tuesday Tips: Viewing Messenger Activity

Here you will see all the messengers listed for your account. Click on the messenger’s name to view a detailed report.

 

messenger2 Tuesday Tips: Viewing Messenger Activity

Here, you will see which broadcasts were sent by a particular messenger.

messenger3 Tuesday Tips: Viewing Messenger Activity

Tuesday Tips: Monthly Plan on Hold

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Posted by Elise on May 29, 2012 – 2:57 pm
Filed under Tips & Tutorials

If you are in an organization that is currently using the monthly plan and do not broadcast automated  messages over the summer, you can put your plan on hold.

You can do this by going to My Account.

Select Put Subscription on Hold under Monthly Subscription on the right of the page.

reactivate 1 Tuesday Tips: Monthly Plan on Hold

You can also set a specific date to reactivate.  That way, you can make calls whenever your season starts and will not need to reactivate your subscription. It’s one less thing to mark off your long To-Do list at the beginning of the season!

reactivate 2 Tuesday Tips: Monthly Plan on Hold

 

 

Press Submit once you’re done!

 

5 Tips to Stop Text Message Spam

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Posted by Elise on May 11, 2012 – 3:27 pm
Filed under Tips & Tutorials

Ever getting annoying text messages claiming you’ve won a $100 Giftcard? We do too, and we hate text spam just as much as you do. Really.

Here are some tips to make sure you don’t receive those pesky texts anymore:

1. You can change your preferences of message sources that are allowed to be sent to your phone with your carrier. Short codes (like Call-Em-All’s 292929) have rules that must be followed, including honoring STOP, CANCEL, and QUIT.  Every short code must be tested and approved before it is allowed to send messages.  Long codes (10-digit numbers, e-mail addresses, etc) do not have such administration.

If you’re an AT&T customer, you can manage your preferences at this site. Verizon customers, you can also manage these preferences then go to the Spam Blocking tab.

5 Tips to Stop Text Message Spam

2. If a specific 10-digit phone number continues to spam your cell phone, you can contact your carrier to block a certain number. (If you use AT&T, you can do so here.)

3. According to the New York Times, replying to the message, even with words like Stop, Cancel, or Quit, may verify to the spammers that you have a working number that can be resold.

4. Therefore, the best tactic to prevent SMS spam is to not reply to the message and forward the message to 7726 (SPAM) to notify your carrier so they can investigate.

5. If you have a smartphone, there may be apps you can download to prevent spam. For Androids, we hear that the Anti SMS Spam & Text Filter is a useful app.

Do you have any tips for avoiding spam texts? Comment below and let us know!

 

You can read more information on preventing spam on AT&T’s website.

Tuesday Tips: Launching Broadcasts from Phone

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Posted by Elise on April 24, 2012 – 1:57 pm
Filed under Customers & Call-Em-All, Tips & Tutorials

If you are launching a broadcast from the phone, it’s pretty simple. However, here is what you need to know to send a message to a specific group.

You’ll want to make sure you’re calling 866-623-7525, and you’ll enter in your User ID and PIN that you use to log into the website.

Instead of pressing 1 to send to everyone, you’ll press 2 to send it to a specific group. Then, you’ll enter in the List ID number of the group.

You’ll need to know the List ID of the group that you’ll be calling ahead of time. You can find this in your Contact list by dragging your mouse over the group name.

You’ll see it above the list of names & numbers as well:

list id 2 Tuesday Tips: Launching Broadcasts from Phone

Then, record your message, and press 1 to accept it!

Tuesday Tips: Resending a Previous Broadcast

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Posted by Elise on April 10, 2012 – 3:32 pm
Filed under Tips & Tutorials

To resend a broadcast to the same group of people with the same message, here is a shortcut!

1. Click on the broadcast name under Completed Broadcasts on your homepage.

 

completed broadcasts1 Tuesday Tips: Resending a Previous Broadcast

 

2. At the broadcast details page, select “Create a New Broadcast” above the list of names & numbers.

 

create new broadcast Tuesday Tips: Resending a Previous Broadcast

 

3. This will create a new broadcast. Step 2 will auto-populate the names and numbers.

 

autopopulated Tuesday Tips: Resending a Previous Broadcast

4. To use the same voice message, you can do this in step 4. Choose “Select from Audio Library.”

audio library arrow Tuesday Tips: Resending a Previous Broadcast

Tuesday Tips: Export Contact Data

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Posted by Elise on March 20, 2012 – 2:18 pm
Filed under Customers & Call-Em-All, Tips & Tutorials

Most of our customers add names & numbers to their contact lists on Call-Em-All by uploading a spreadsheet. If you’ve lost your spreadsheet you’ve uploaded or need an updated spreadsheet, you can easily generate a new one by exporting the contact data.

You can also export data to import it to a subgroup more quickly.

In order to do this, you can go to Contacts–>Export Contact Data on the left side of the page below the group names.

export data Tuesday Tips: Export Contact Data

 

Then, you’ll select either your entire group (Everyone) or a particular group within your contact list that you’re wanting to export.

 

export 2 Tuesday Tips: Export Contact Data

A .CSV file will generate that you’ll be able to save onto your computer! Now, you’ll be able to save this spreadsheet for your database or for future use.

Tuesday Tips: Database Cleanup with Call-Em-All

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Posted by Elise on March 13, 2012 – 9:56 am
Filed under Tips & Tutorials, Voice Broadcasting

We know it’s frustrating to spend time and resources calling people whose numbers have changed. If you’re wanting to clean up your database and get rid of those invalid numbers, we recommend sending a broadcast to all numbers listed in your database.

Whether you’re a girl scout troop calling for meeting times, doctor’s office sending vaccine reminders, or non-profit calling those who need assistance, many of our organizations are sending an automated call to the effect of:

“This is Smithville Family Practice updating our records. If you’d prefer to be contacted at a different number or would no longer like to receive notifications, call 877-226-3080.”

1. After completing your broadcast, you will click on the broadcast name from the home page.

2. Then click on the “Invalid Numbers” tab on the broadcast details page.

3. Then, click “Delete from Contacts.” Pretty simple, right?

4. If you want to export this data for external use, simply click “Download to CSV” to generate a spreadsheet.

invalid Tuesday Tips: Database Cleanup with Call Em All

It’s important to note that you are not charged for invalid numbers. If you are on the Pay-As-You-Go plan, those credits will drop back into your account after the broadcast has completed.