Category Archives: Tips & Tutorials

Tuesday Tips: Changing Messenger Settings

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Posted by Elise on June 12, 2012 – 4:43 pm
Filed under Tips & Tutorials, Tuesday Tips

Last week we explained how to monitor messenger activity on Call-Em-All.com. Did you know you can set up other users to be connected to your Call-Em-All account to also send automated calls?

You can even set their preferences to only view certain contact lists & broadcasts. Here we’ll show you how.

First, go to My Account–>Messengers–>Edit. 

messenger editing2 Tuesday Tips: Changing Messenger Settings

You can set specific broadcast preferences for the messenger’s account as well.

For instance, if you would not like your coaches or recruiters to send a phone tree call past 8pm, you can set the calling window to be at 8pm. The messenger’s respective phone number can also display for the Caller ID when they send a broadcast as well.

If you’d like the messenger to be able to send a text from their cell phone to a group, enter their Mobile Number in the box on the top right.

Also, if you would like the messenger to only see his or her contact lists and broadcasts, slide the Yes/No box over to NO. 

messenger edits Tuesday Tips: Changing Messenger Settings

 

Tuesday Tips: Viewing Messenger Activity

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Posted by Elise on June 5, 2012 – 3:52 pm
Filed under Tips & Tutorials

If you have messenger users as a part of your group calling account, we’d like to share some tips for managing messenger details.

If you have not set up messengers, these users are simply “sub-accounts” with their own login information. Messengers are great for various users in organizations such as Sunday School teachers for churches, coaches for sports teams, teachers for schools, or even recruiters for staffing companies. Don’t worry, this feature is already included in your service!

Monitoring Messenger Activity

To monitor messenger usage or to see who created a particular broadcast, go to Reports–>Messenger Activity. Note: You will need to be logged into the master account to view these.

 

messenger1 Tuesday Tips: Viewing Messenger Activity

Here you will see all the messengers listed for your account. Click on the messenger’s name to view a detailed report.

 

messenger2 Tuesday Tips: Viewing Messenger Activity

Here, you will see which broadcasts were sent by a particular messenger.

messenger3 Tuesday Tips: Viewing Messenger Activity

Tuesday Tips: Monthly Plan on Hold

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Posted by Elise on May 29, 2012 – 2:57 pm
Filed under Tips & Tutorials

If you are in an organization that is currently using the monthly plan and do not broadcast automated  messages over the summer, you can put your plan on hold.

You can do this by going to My Account.

Select Put Subscription on Hold under Monthly Subscription on the right of the page.

reactivate 1 Tuesday Tips: Monthly Plan on Hold

You can also set a specific date to reactivate.  That way, you can make calls whenever your season starts and will not need to reactivate your subscription. It’s one less thing to mark off your long To-Do list at the beginning of the season!

reactivate 2 Tuesday Tips: Monthly Plan on Hold

 

 

Press Submit once you’re done!

 

Tuesday Tips: Opting Out Numbers

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Posted by Elise on May 22, 2012 – 3:34 pm
Filed under Tips & Tutorials

Do you have a phone number on your contact list that would prefer not be contacted anymore?  This is a great feature if someone’s number has changed, would prefer to only receive text and not voice messages, or is no longer a member of your organization.

Opting Numbers Out in Your Account 

You can do this by going to Reports–>Opt Out Report.

opt out reports Tuesday Tips: Opting Out Numbers

On the Opt Out page, press +Add, then this dialogue box will appear. You’ll add the number and select which type of communication they’d like to opt out from.  Click Add once you’re done!

optout Tuesday Tips: Opting Out Numbers

Self Opt-Out

The recipient can also opt out of automated calls themselves on the website by going to call-em-all.com and selecting Opt Out under Useful Tools at the bottom of the page. As a reminder, if someone does not want to receive text messages from you, they can always reply to a message with the word STOP or CANCEL. 

self opt out Tuesday Tips: Opting Out Numbers

 

Opt Numbers Back In

Did someone accidentally opt out of receiving calls from you? You can add them back with their written permission from the opt out list.

Click on the number on the opt out list to opt them back in.

remove opt out Tuesday Tips: Opting Out Numbers

If you have written permission to call the number and if calling it will not violate Call-Em-All’s responsible use policy, then click the two checkboxes and select Remove!

opt back in Tuesday Tips: Opting Out Numbers

Voila! The number is back on your list!

Have any questions? You can always call us at 877-226-3080 or e-mail us at AccountSupport@Call-Em-All.com!

 

Tuesday Tips: Managing Inbound Response

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Posted by Elise on May 15, 2012 – 4:53 pm
Filed under Tips & Tutorials

Did you know that Call-Em-All broadcasts 2500 calls per minute? Since most numbers are called within seconds, responses can be overwhelming. Hearing from your recipients can be a good thing, but sometimes you may want a little more manageable response rate.

You can slow down the call speed by going to My Account–>Update under Preferences.

Then, you can adjust your call speed as needed!

call speed Tuesday Tips: Managing Inbound Response

5 Tips to Stop Text Message Spam

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Posted by Elise on May 11, 2012 – 3:27 pm
Filed under Tips & Tutorials

Ever getting annoying text messages claiming you’ve won a $100 Giftcard? We do too, and we hate text spam just as much as you do. Really.

Here are some tips to make sure you don’t receive those pesky texts anymore:

1. You can change your preferences of message sources that are allowed to be sent to your phone with your carrier. Short codes (like Call-Em-All’s 292929) have rules that must be followed, including honoring STOP, CANCEL, and QUIT.  Every short code must be tested and approved before it is allowed to send messages.  Long codes (10-digit numbers, e-mail addresses, etc) do not have such administration.

If you’re an AT&T customer, you can manage your preferences at this site. Verizon customers, you can also manage these preferences then go to the Spam Blocking tab.

5 Tips to Stop Text Message Spam

2. If a specific 10-digit phone number continues to spam your cell phone, you can contact your carrier to block a certain number. (If you use AT&T, you can do so here.)

3. According to the New York Times, replying to the message, even with words like Stop, Cancel, or Quit, may verify to the spammers that you have a working number that can be resold.

4. Therefore, the best tactic to prevent SMS spam is to not reply to the message and forward the message to 7726 (SPAM) to notify your carrier so they can investigate.

5. If you have a smartphone, there may be apps you can download to prevent spam. For Androids, we hear that the Anti SMS Spam & Text Filter is a useful app.

Do you have any tips for avoiding spam texts? Comment below and let us know!

 

You can read more information on preventing spam on AT&T’s website.

Tuesday Tips: Launching Broadcasts from Phone

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Posted by Elise on April 24, 2012 – 1:57 pm
Filed under Customers & Call-Em-All, Tips & Tutorials

If you are launching a broadcast from the phone, it’s pretty simple. However, here is what you need to know to send a message to a specific group.

You’ll want to make sure you’re calling 866-623-7525, and you’ll enter in your User ID and PIN that you use to log into the website.

Instead of pressing 1 to send to everyone, you’ll press 2 to send it to a specific group. Then, you’ll enter in the List ID number of the group.

You’ll need to know the List ID of the group that you’ll be calling ahead of time. You can find this in your Contact list by dragging your mouse over the group name.

You’ll see it above the list of names & numbers as well:

list id 2 Tuesday Tips: Launching Broadcasts from Phone

Then, record your message, and press 1 to accept it!

Tuesday Tips: Resending a Previous Broadcast

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Posted by Elise on April 10, 2012 – 3:32 pm
Filed under Tips & Tutorials

To resend a broadcast to the same group of people with the same message, here is a shortcut!

1. Click on the broadcast name under Completed Broadcasts on your homepage.

 

completed broadcasts1 Tuesday Tips: Resending a Previous Broadcast

 

2. At the broadcast details page, select “Create a New Broadcast” above the list of names & numbers.

 

create new broadcast Tuesday Tips: Resending a Previous Broadcast

 

3. This will create a new broadcast. Step 2 will auto-populate the names and numbers.

 

autopopulated Tuesday Tips: Resending a Previous Broadcast

4. To use the same voice message, you can do this in step 4. Choose “Select from Audio Library.”

audio library arrow Tuesday Tips: Resending a Previous Broadcast

Tuesday Tips: Editing Broadcasts

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Posted by Elise on April 3, 2012 – 4:10 pm
Filed under Customers & Call-Em-All, Tips & Tutorials

If you’ve already scheduled a broadcast to go out and need to edit a few details, it’s easy!

To edit a time for a broadcast that hasn’t started, you will click on the broadcast name on the home page. This will take you to the broadcast details button where you can press the edit button on the left side of the page.

From there, you can change the Caller ID that is displayed when your recipient receives the call, the broadcast name, and the day and time the broadcast is sent.

edit button21 Tuesday Tips: Editing Broadcasts

edit2 282x300 Tuesday Tips: Editing Broadcasts

If you need to add a number, you can do so by clicking +Add a Phone Number above the names and numbers.

It’s important to note that if you’ve already recorded the audio for the broadcast and need to change the audio, you will need to create a new broadcast since the audio is already written into the database.

Reporting Text Message Spam

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Posted by Elise on March 30, 2012 – 4:55 pm
Filed under In The News, Tips & Tutorials

A lot of our customers ask why people need to opt-in to the Call-Em-All short code 292929 to receive automated text messages. Many don’t realize that cell phone carriers require the cell phone owner to initiate mass text message communication to avoid text message spam. We dislike spam as much as you do!

A recent article on CNN.com states that “when you receive a spam text message on your phone, forward that text to the short code 7726 (which spells “SPAM”). You’ll then receive an automated message from your wireless carrier, asking you then to enter the phone number from which the spam text was sent.”

Have any questions? Feel free to call us at 877-226-3080 or send us an e-mail at info@call-em-all.com.