Category Archives: Announcements

Mission Slimpossible 2013

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Posted by Seth McGuinness on January 18, 2013 – 2:37 pm
Filed under Announcements, Fun at Work

mission slimpossible top secret blog1 Mission Slimpossible 2013

Are you prepared for the most important mission of your life? It will require the physical prowess of a gladiator and determination that even “Puss in Boots” would yearn for. Still in? Great let’s get started!

Mission Briefing

Accepting the Mission

There are three tasks to complete the primary mission objectives

Mission Resources

Your competition is going to be using the best tools available, so you should too! Fitocracy is where you need to start. Make sure all your mission activities are logged. If you get into a situation where your competition is right on your heels, be sure to keep track of your quick footed getaway with RunKeeper. Every mile matters. Best part, RunKeeper will help you make sure that your workout fog doesn’t keep you from entering your mileage as it imports directly into Fitocracy.

Mission Recon

Just a heads up, Call-Em-All is doing this as an effort to not only get fit but to also help out the local charity Frisco Family Services. We’ve assigned goals as a company to meet which will trigger monetary donations to Frisco Family Services. That alone is sure to cause us to work harder. You’ll need to make sure that you don’t slack to keep up. Be sure to keep track of all our progress on the Fitocracy Leaderboard. Us this data to help you stay motivated and get ahead of your competition. Good luck! And have fun!!!

Billing Cycle Change for Monthly Plans

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Posted by Seth McGuinness on November 28, 2012 – 4:09 pm
Filed under Announcements, Customers & Call-Em-All

Today we made a change to renewal dates for our monthly accounts, and we’d like to explain the change, who it affects, and our motivation for making the change.

Summary of the New Billing Cycle

Old Method

  • When a new user signed up, we prorated the monthly fee for the remainder of the current month.  Then, they were charged the full monthly amount on the 1st of every month.
  • When a user increased their level, we prorated the increase in the monthly fee for the remainder of the current month.  Then, they were charged the full amount of the new level on the 1st of the next month.

New Method

  • New users are charged the full monthly amount at signup, and their account will be renewed exactly one month later.
  • When a user increases their level, they pay for a full month at the new level less a credit for the remaining days at the previous level.

Examples

Jennifer needs to call everyone at her church for updates about upcoming events. She chooses the 50-100 group for $35 per month. She buys it on November 27th. Her monthly plan will automatically renew on the 27th of every month going forward.

Vanessa’s congregation grows and she needs to be able to call 150 numbers. She upgrades on December 14th to the 101-200 group size. She will be charged $39.83 ($55 less a credit for unused days at the previous level) for the first month at the 200 group size and $55 each additional month. Vanessa’s next renewal date will now be January 14th.

Who is Affected?

New monthly accounts, accounts increasing their size, and accounts that are reactivating after going inactive.  In each scenario, the account will now have their billing cycle set to the current day of the month.

Why the Change?

Simplicity.  With this change, most of our users will never see a prorated charge, which is easier and less confusing.  We like easy and hate confusing!  The new method is consistent with many other monthly services.

Be Fair.  For many reasons, charges on credit cards are occasionally rejected. When this happens, the account is made inactive until a successful charge can be run.  If a user did not fix this issue until a few days into the month, they would still be charged for the full amount, even though their account was inactive for those few days. This didn’t really sit well with us because we felt as if we were charging our monthly customers for a service they weren’t able to use.  We will now just change their billing cycle to the day at which they correct their billing issue.  Simple, right?

Close a Loophole.  A very small portion of our monthly users discovered that because we prorated upgrades through the end of the month, they could greatly increase the size of their groups for very little cost at the end of the month.  We like win-win relationships, and this doesn’t fit that mold.

We hope you see the increased simplicity of our new monthly model.  It’s a boring topic, but we feel it should be communicated.  If you have any questions or concerns contact account support or post your comments below.

Call-Em-All Gets a Makeover

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Posted by Elise on March 23, 2012 – 5:05 pm
Filed under Announcements, New Features

Recently our President Brad gave one of our engineers, Seth, and me (Elise) a challenge: make over our About Us page. There was one catch to it; we had a 24-hour period to devote all of our efforts to designing and creating these new pages.

It’s been a while since it’s been updated, and our company has grown significantly within recent years. We not only wanted to depict our commitment to giving you the best automated messaging and service on the Internet, but we also wanted to show Call-Em-All’s innovative, professional, and fun company culture.

We decided to create two pages: an updated “About Us“ page along with a new “Meet the Team“ page.

If you’ve visited our Facebook page or our Twitter feed, you’ve probably had the chance to see a little more about the Call-Em-All family…and maybe a few of our office pranks!

After a late night of coding and gathering content, we presented the new pages to the company then published them on the website. Here are the new pages:

 

about us 300x279 Call Em All Gets a Makeover

meet the team 300x282 Call Em All Gets a Makeover

We’ll be adding more interactive features to our About Us and Meet the Team pages- check back soon for updates.

We want to get to know you, too! Comment here and tell us a little bit about yourself!

Call-Em-All Photo Contest!

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Posted by Elise on March 15, 2012 – 1:20 pm
Filed under Announcements, Customers & Call-Em-All

Our customers rock, and they’re always thinking of creative ways to use Call-Em-All. We always love to hear from you and how you’re using our service! If you’re creative and/or competitive, you should enter our photo contest!

There’s one rule: incorporate Call-Em-All or automated calling into your picture. It can be you with your cell phone by the Golden Gate Bridge, with your Call-Em-All chair and soccer team, spelling out a logo with people…you get the picture (pun intended)!

Anyone from users to partners can do this. There’s going to be an awesome prize for the winner! The top pictures will be displayed on our social media a week before we announce the winner. We’ll announce the winner in the April newsletter on April 17th.

Photo submissions are due April 9th. E-mail your photo along with your name, User ID if applicable, organization name, and any fun stories that may accompany the picture to Info@Call-Em-All.com. We’re excited to see what you come up with!

IMG 0091 300x225 Call Em All Photo Contest!

 Account Manager Lindsay Calvert skiing with her Call-Em-All gear! (actual picture)

vegas1 300x225 Call Em All Photo Contest!

Some of the Call-Em-All team + friends hiking in the Red Rock Canyon! (actual picture)

coliseum 300x225 Call Em All Photo Contest!

Brad & Adam in Rome (not an actual picture)


The Fine Print:
Conditions
By entering this contest, entrants agree to be bound by these official rules.

The photograph must be a single work of original material taken by the contest entrant.  By entering this contest, the entrant attests that the submitted photograph is an original work and that the photograph does not infringe on the copyrights or intellectual property.

The photograph must not contain objectionable or inappropriate content. Call-Em-All reserves the right to modify the rules of the contest if necessary.

Limitation of liability
By entering this contest, all entrants agree to not hold Call-Em-All and its representatives accountable for any claims arising out of their participation in this contest or its related activities.

Please note that all submitted photos are subject to use for Call-Em-All marketing or social media purposes.

Merry Christmas from Call-Em-All!

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Posted by Lindsay on December 15, 2011 – 5:30 pm
Filed under Announcements, Fun at Work

378030 10151049358475099 132655995098 21596444 843583183 n Merry Christmas from Call Em All!

374801 10151045220470099 132655995098 21583356 1136465236 n Merry Christmas from Call Em All!388662 10151049355195099 132655995098 21596433 1877506965 n Merry Christmas from Call Em All!379000 10151049352010099 132655995098 21596412 1713817968 n Merry Christmas from Call Em All!

 

This year we decided to break our Christmas party into two separate events so we could host the most people. If you go to our Facebook Page, you will see our office decorated with friends and family celebrating together.

We first gathered our families for a dinner celebration. Between drinks, entrees, and friends, it was a grand ol’ time. The night consisted of talking about the past year, plans for the holidays, and watching the little ones play. We had the opportunity to meet our co-workers spouses and finally put faces to names. Go check out our Facebook page so you can put a face to our names as well!

A few days later we had a tacky Christmas sweater party and wrapped presents for a local nursing home. Donating time and gifts has been a holiday tradition at Call-Em-All for the past four years. Pat, our Customer Service Manager, diligently worked on this project for more than a month. She went shopping and got every resident a specific item on his/her Christmas list and put all their gifts into boxes. Between laughing and wrapping presents, and not to forget the desserts and food, everyone had a good time. We will deliver the presents next week and we can’t wait to see the looks on their faces!

This past year, we hired three new employees and rolled out many new projects. On a customer service perspective, we’ve added the chat feature and have more people to answer the phones and emails so we can get back to you quickly. We also changed our pricing for texting to half a credit, and created the Website Widget so your members can receive an invitation to opt-in to your keyword online. Not only that, but we created an Audio Library and created the ability to Edit Broadcasts after you’ve started them.

You might notice that we do get the in spirit around here as well. From Santa hats on chairs, to lights around cubes, or even a Christmas tree made of lights, we enjoy decorating and being festive during this holiday season.

From our family to yours, Merry Christmas.

New International Number

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Posted by Lindsay on November 22, 2011 – 11:52 am
Filed under Announcements

 

Have you ever been abroad? At Call-Em-All, we have been to Germany, France, Jamaica, Mexico,  The Bahamas, Antigua, Honduras, Italy, Spain, just to name a few countries! If you have ever wanted to send an automated call while you are outside of the states, you can do that! Please note, the number has changed! It is now  001 - 972-668-6125. Happy Trails to You!

Please note that there is a new number! It is now 001- 972-668-6125

Our Focus on Constant Improvement

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Posted by Brad Herrmann on August 11, 2011 – 8:07 pm
Filed under Announcements

Yesterday, our service was down for a portion of the day.  As customers, you know that this is an extremely unusual occurrence.  I’d like to use this opportunity to talk about the cause of the problem and the improvements we’re making as a result.

 

The outage was related to a power failure at the data center where our equipment is hosted.  Although the data center has several backup power options available, yesterdays’ specific problem prevented all of them from being utilized.  With that said, it is our responsibility to provide you with the best service possible and this incident has helped us identify some improvements we can make right now and moving forward.  In fact, our team is currently working with our data center to provide even more power redundancy to our infrastructure.

 

We know that you are counting on Call-Em-All to be there when you need us.  If we let you down yesterday, please accept my apologies and know that I take this very personally.  We appreciate your business, and we look forward to a long partnership with each of you in the future.

 

If you have any additional questions or concerns, please feel free to contact us anytime at 877.226.3080.

 

On behalf of the Call-Em-All Team,

Brad Herrmann

Founder & President

Now Opt-In for TXT Directly from Your Site

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Posted by Call-Em-All on May 4, 2011 – 8:13 pm
Filed under Announcements, Customers & Call-Em-All, SMS Text Messaging, Tips & Tutorials

With Call-Em-All’s new join widget, you can easily collect text opt-ins directly from your website.  We’ve made the setup as painless as possible – Here it is in 3 steps:

1. Click “Add a Widget” from the “My Account” page.

widget 1 Now Opt In for TXT Directly from Your Site

2. Enter the address for your website and click submit.

widget 2 Now Opt In for TXT Directly from Your Site

3. Copy and paste the generated piece of code on your website and you’re done!

widget 3 Now Opt In for TXT Directly from Your Site

Text recipients enter their phone number on your website which triggers an invitation text to their phone like this:

Scotty P Opt in Now Opt In for TXT Directly from Your Site

They then confirm that opt-in from their handset.  Opt-ins will automatically be added to your contacts and show up the next time you want to send a text message.

Want to see it in action?  Click here and note the SUBSCRIBE tab on the right hand side of one of the Scotty P’s website.

Text messaging with Call-Em-All is now more affordable than ever!

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Posted by Call-Em-All on April 12, 2011 – 10:31 pm
Filed under Announcements

You’ve Asked, We’ve Answered

Starting 4/13/2011, Pay-As-You-Go customers can send text broadcasts at 1/2 the cost.  Each credit can now be used to send 2 text messages.  For our Monthly customers, text messaging is now included as part of your subscription.  You no longer have to buy text credits to send text broadcasts – call or text as often as you like, and we’ll take care of the rest.

If you’ve already set up your keyword, and are already using our great text service, there’s nothing for you to do to enjoy the new pricing.  If you haven’t tried our text service yet, what are you waiting for?  Now is a great time to set up your keyword and get started!

Want to learn more about text messaging with Call-Em-All?  http://www.call-em-all.com/group-texting-service.aspx
We welcome your feedback.  Post your questions or comments here, and we will respond publicly.  Please repost where you think others would find value.
Need help getting started?  Contact us anytime – we’re here to help.
877.226.3080 | AccountSupport@call-em-all.com |Twitter 256x2561 Text messaging with Call Em All is now more affordable than ever!|facebook icon1 Text messaging with Call Em All is now more affordable than ever!

Call-Em-All is Telling Your Friends!

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Posted by Call-Em-All on February 28, 2011 – 5:11 pm
Filed under Announcements

Not only can you tell your friends about an event or activity with Call-Em-All, but you can also actually tell them about Call-Em-All! Whether you think they have a similar need of wanting to get a message out to many people fast or just telling them how they could use Call-Em-All because you love it, everyone will be rewarded.  We have a great referral system where for everyone that signs up under your name you get free credits, and your friend will have more time and less stress.

Here’s How:

  • Click Want Free Credits on the homepage
  • Select Tell a Friend, Email a Friend,  or Link to Call-Em-All

You can also have your friend say they heard through you if one of these options does not work for you. So what are you waiting for? Go tell your friends!