“With great power comes great responsibility.” Nobody on the Call-Em-All team ever thought Uncle Ben’s words to Peter Parker would apply to our work, but SURPRISE! That’s the exact mindset that comes with leading the industry charge for automated text messaging.Read more »
Skipping and repeating used to be one of our more common support issues. This was a problem that customers experienced on our platform in the past. This recent feedback is a good example of what we used to hear from customers.
"We have had frequent problems with the message starting midway through, or having too long a pause before the message starts which causes people to hang up before hearing the message, or having repetitions/stuttering. I haven't heard complaints lately so perhaps the system has improved."
The last line of that feedback is what I want to talk about today. We want to share what we've done to address this problem for our customers.Read more »
“Hello. Jonathan.” Every monotone, computerized voice call coming to my phone always starts the same. “You owe the IRS money, but don’t forget to call us to receive the large sum of money that you’ve just inherited. Also, don’t forget to vote for candidate Y this election season.” Indeed, that is the greatest hits of the pestering robocall SPAM that me, my colleagues, and chances are high that you too have the privilege of receiving time and time again.Read more »
Modern society is riddled with rules and guidelines. As one would expect, the automated broadcasting industry is no different, especially in the realm of texting. To the uninitiated, a long code text message is one that is communicated using a standard 10-digit phone number. A short code text message is one that is communicated using a 5- to 6-digit phone number. You’ve probably seen these when you sign up for your favorite restaurant’s text notifications. There’s a reason why both exist, and it turns out that it actually matters which one you’re using!Read more »