Author Archives: Call-Em-All

Let it Snow, Let it Snow, Let it Snow!

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Posted by Call-Em-All on October 31, 2011 – 7:31 pm
Filed under Customers & Call-Em-All

This weekend, over 11 feet of snow fell around the Northeast portion of the United States. While this was a record setting weekend for snow in October, it wasn’t our first broadcast about the weather! Our first snow-induced broadcast was on October 5th around the Salt Lake area by a trucking company. With a 100% success rate, all of their contacts were notified that a snow storm was coming and to take caution on the roads! The company reminds its members about monthly meetings and emergencies with Call-Em-All, and they thought sending out a voice broadcast about a last minute snowfall was perfect!  Not only do service companies use us for snowstorms, but schools, colleges, staffing companies, clubs, religious groups, and even sporting events do as well!

As reported on FOX in Philadelphia, over 20,000 people are still without power. Central Park even closed down for safety reasons! Power crews as far away as California are now headed to Connecticut to help restore electricity. Whether a small storm as on October 5th or a huge one as this past weekend, remember Call-Em-All in times of need!

Remember that you can broadcast over the phone, even if your internet is down. Call 866-623-7525, record your message, and your broadcast will go out immediately.

 

 

Introducing Audio Library

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Posted by Call-Em-All on September 22, 2011 – 2:20 pm
Filed under Customers & Call-Em-All, New Features, Tips & Tutorials

Our most requested feature is now a reality! We know many of our customers like to reuse their audio from previous broadcasts, and this process is now easier with our new Audio Library feature. With the Audio Library, organizing, storing, and reusing audio for broadcasts has never been simpler. You can now:

  • ‘Star’ the audio you plan to reuse so it is always there when you need it
  • Listen, search, rename, and delete audio messages
  • Add a description to the audio message (searches will look at name and description)
  • Add messages to the audio library by creating a broadcast, uploading a file, or calling in to record a message
  • Create audio messages to be stored before you’re ready to create your broadcast!

 

If you have any questions about the new audio feature, please do not hesitate to call us!

 

Audio Library Screen Shot1 Introducing Audio Library

Audio Library2 Introducing Audio Library

Call-Em-All Fundamentals

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Posted by Call-Em-All on September 15, 2011 – 4:36 pm
Filed under Customers & Call-Em-All

Call-Em-All recently produced a set of guiding principles.  Though they were not written at the time, we’ve been operating by these guidelines since we started in July of 2005.  We’re fortunate that our team has now grown large enough that I felt it would be a good idea to document them.  As we set company, team, and individual goals, it’s comforting to know everything we do will incorporate these principles.  I’m proud of our guiding principles, and I’d like to share them– so you can better know Call-Em-All and what we represent.  Here they are:

Call-Em-All’s Guiding Principles:

  1. Our service is simple, easy to use, and reliable.
  2. We provide 24×7 customer service that is professional, knowledgeable, and personable.
  3. We demand ethical behavior of ourselves and our customers.
  4. We treat each other with respect and help one another grow individually and as a team.
  5. We strive for a fun, flexible, and casual work environment that produces professional and high quality results.
  6. We maintain a healthy work-life balance and are positive contributors to our community.

 

UMass EMTs use Call-Em-All

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Posted by Call-Em-All on September 13, 2011 – 8:51 pm
Filed under Customers & Call-Em-All

In an era of ever increasing need for campus security, we take a look back at how Call-Em-All has provided almost instant communication to many EMT groups. Last year, Senior Contributing Editor Brendan Read wrote an article on TMCnet.com about how the University of Massachusetts-Lowell uses Call-Em-All for mass notification for emergencies. Speed, accuracy, and consistency are very important when time is critical for the EMTs to constantly help up to 12,000 students. During a bad ice storm in New England, UMass used Call-Em-All to reach out to EMS to help ensure that shelters were well equipped. Mathew Ricci, director of operations at UMass Lowell EMS, loves that it only takes a few minutes to send a call to all 25 personnel giving each person instructions on where to be and what they can do to assist. Since the personnel are all part-time, he especially likes the up-to-the-minute reporting; if many of the calls go to voicemail, he can send out another broadcast and call the next 25 numbers. UMass is on Pay As You Go pricing, only paying for Call-Em-All when they actually send emergency calls.

Have you ever used Call-Em-All for an emergency?

If you have any questions about how to use Call-Em-All, feel free to contact us via email, chat, or by calling 877-226-3080.

 

Yes, even Call-Em-All uses Call-Em-All!

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Posted by Call-Em-All on August 11, 2011 – 3:10 pm
Filed under Customers & Call-Em-All

No surprise here, but we love our product and service so much that we even use it ourselves in the office! Some of our larger clients pay by invoice for 6 or 12 months at a time. If a payment isn’t received after 30 days, our accounting department sends out a Call-Em-All voice broadcast to those account holders with a friendly reminder to mail in their payment.

Just last month we sent out a voice broadcast to around 70 customers with unpaid invoices. Our phones began ringing within minutes as customers called in to communicate more about their unpaid balances. We re-sent some invoices via email, some clients called immediately and paid via credit card, and others let us know that they had just sent in a check. Regardless, we quickly got answers after creating and launching a broadcast in five simple steps.

Several Call-Em-All clients already use our services for collections calls. Rather than making the same monotonous calls to every customer one at a time reminding them of their payment, set up a Call-Em-All broadcast and call them all in minutes.

Have questions or want to give us feedback? We’re always here for you! Live chat with us at www.call-em-all.com, email us at accountsupport@call-em-all.com, or call us at 877.226.3080.

TXT: Better Than a String Around Your Finger

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Posted by Call-Em-All on July 6, 2011 – 7:37 pm
Filed under In The News, SMS Text Messaging

Could you use a text to remind you to call your mom for her birthday, take your dog to the vet, or run an errand? Automated text messaging service doesn’t have to be used just to notify other people. It can be used to send a reminder to your own phone too.

According to the USA today article linked here, a text message could be a useful tool in encouraging smokers to stop lighting up (and a text message costs way less than a pack of nicotine gum). As automated SMS technology continues to advance, so do the ideas that users have to send messages. Whether you need a text to encourage you to put out your cigarette or need an extra reminder to work out or feed the cat, the Call-Em-All text feature is an effective way to not only reach all of your members at once, but also help yourself out.

If you’ve found an interesting way to use Call-Em-All’s voice or text features, share your ideas with us on our Facebook and Twitter page.

Have questions or want to give us feedback? Live chat with us at www.call-em-all.com, email us at accountsupport@call-em-all.com, or call us at 877.226.3080.

Short Code Transfers Are Now Available!

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Posted by Call-Em-All on June 24, 2011 – 3:00 pm
Filed under New Features, SMS Text Messaging, Tips & Tutorials

Switching from another automated text message provider to Call-Em-All is now even easier with our new short code transfer system! As a reminder, a “short code” is the number someone texts to start receiving text message broadcasts from you (i.e. text keyword to 292929).

Once you decide to transfer short codes, a text message will be sent out to those currently subscribed and inform them of the new changes taking place. One message will be sent on the old short code, and then one will be sent on the new short code to let the users know they will be receiving text messages from the new number.

For example, subscribers will receive text messages that may look like this:

Last Alert on Old Short Code

Little League Softball Alerts
are moving to short code 292929.
Future alerts will come from that code.

Reply STOP to cancel receiving
Little League Softball Alerts.

First Alert on New Short Code

Little League Softball Alerts will now
be delivered on short code 292929.

Reply STOP to cancel receiving
Little League Softball Alerts.

–

Have questions or want to switch your short code? We’d be more than happy to help. Feel free to live chat with us at www.call-em-all.com, e-mail us at accountsupport@call-em-all.com, or call us at 877.226.3080.

Now Opt-In for TXT Directly from Your Site

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Posted by Call-Em-All on May 4, 2011 – 8:13 pm
Filed under Announcements, Customers & Call-Em-All, SMS Text Messaging, Tips & Tutorials

With Call-Em-All’s new join widget, you can easily collect text opt-ins directly from your website.  We’ve made the setup as painless as possible – Here it is in 3 steps:

1. Click “Add a Widget” from the “My Account” page.

widget 1 Now Opt In for TXT Directly from Your Site

2. Enter the address for your website and click submit.

widget 2 Now Opt In for TXT Directly from Your Site

3. Copy and paste the generated piece of code on your website and you’re done!

widget 3 Now Opt In for TXT Directly from Your Site

Text recipients enter their phone number on your website which triggers an invitation text to their phone like this:

Scotty P Opt in Now Opt In for TXT Directly from Your Site

They then confirm that opt-in from their handset.  Opt-ins will automatically be added to your contacts and show up the next time you want to send a text message.

Want to see it in action?  Click here and note the SUBSCRIBE tab on the right hand side of one of the Scotty P’s website.

Design Handsome Tshirt & Get Rewarded Handsomely w/ Credits

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Posted by Call-Em-All on May 4, 2011 – 6:02 pm
Filed under Customers & Call-Em-All

Call-Em-All is running an I Wear Your Shirt on Monday, and we need a new design for a tshirt! The winning design will be given out as rewards and seen all over the internet! This is the perfect way for you to be a part of Call-Em-All. And of course you’ll get rewarded with FREE credits if we pick your shirt!

Tshirt Requirements

  • Design should be one color – which you can pick – and use no more than a 4 color design.
  • Front and/or back – not an “All-Over” Print
  • To use our logo
  • To be clean, but creative!

Go here for more details and submit your design today!

Text messaging with Call-Em-All is now more affordable than ever!

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Posted by Call-Em-All on April 12, 2011 – 10:31 pm
Filed under Announcements

You’ve Asked, We’ve Answered

Starting 4/13/2011, Pay-As-You-Go customers can send text broadcasts at 1/2 the cost.  Each credit can now be used to send 2 text messages.  For our Monthly customers, text messaging is now included as part of your subscription.  You no longer have to buy text credits to send text broadcasts – call or text as often as you like, and we’ll take care of the rest.

If you’ve already set up your keyword, and are already using our great text service, there’s nothing for you to do to enjoy the new pricing.  If you haven’t tried our text service yet, what are you waiting for?  Now is a great time to set up your keyword and get started!

Want to learn more about text messaging with Call-Em-All?  http://www.call-em-all.com/group-texting-service.aspx
We welcome your feedback.  Post your questions or comments here, and we will respond publicly.  Please repost where you think others would find value.
Need help getting started?  Contact us anytime – we’re here to help.
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