Jul

30

2015

win
Why Net Promoter Score?

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“How likely is it that you would recommend [company name] to a friend or colleague?” I bet you’ve seen this question before. If not from us, another company has probably sent this question in an email. That’s because it serves as a gauge for customer satisfaction across all industries. This question and the accompanying rating… Read more »

Jul

20

2015

phone_icon_blog
3 Features Everyone Needs to Know About

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Let’s be honest here, we all need a helping hand. We all get confused and end up chasing our tails until we give in to asking for direction. Thankfully there is light at the end of the Call-Em-All tunnel. I spoke with our Customer Service and Development team and they enlightened me on elusive tricks… Read more »

Jul

6

2015

[Blog]_this_isn't_rachel
Hi… This Isn’t Rachel From Cardholder Services

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I think every American with a phone has received a call from “Rachel with cardholder services.” If not Rachel, you’ve probably received an automated call letting you know that you’ve won a free cruise. If I really won something significant, I’d expect a call from an actual human being – not a prerecorded message! The… Read more »

Jun

26

2015

church-graf
Make Vacation Bible School an Actual Vacation

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Clear skies, full Bible studies, can’t lose. The heat index has shot upward and schools have let out. Suddenly, kids are stuck at home and bored. What better way to entertain kids for a week than five days of singing, playing, and fellowshipping — Vacation Bible School 2k15! As a past volunteer for VBS, I… Read more »

Apr

3

2015

[Blog]_easter_2015
3 Reminders for Easter Services

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Easter service is one of the biggest services of the year for churches; with special services all weekend long, including special events for children. We’ve gathered some great advice to remember when your services are in full swing. Creating a Story Dan Nygaard leads Hope Community, a missional church, in Fort Collins, Colorado. Instead of… Read more »

Mar

11

2015

[Blog]_Transfer-and-Connect-Announcement
Announcing Transfer & Connect Feature

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Today we are excited to announce what we call Transfer & Connect. This new broadcast feature allows your call recipients to be transferred directly to a number of your choosing – whether it be your cell phone, your desk, office or even a call center. Don’t worry about your limited capacity to take calls, we… Read more »

Nov

12

2014

material-ui
material-ui…The Internet Found Our UI Project

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tl;dr – Early Monday morning our UI project that we’ve been working on for the last few months, material-ui, was the top product on ProductHunt, made the front page of HackerNews and became a trending project on GitHub. Let’s just say it was Nerd Nirvana Monday! We are shocked and excited by the amount of… Read more »

Aug

22

2014

blog-electrical-companies
What Happens When the Lights Go Out?

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A few weeks ago nearly 70,000 customers were without power in Arkansas, Louisiana, and Texas after storms swept through the area. While this wasn’t the first time, and it certainly won’t be the last time in that area, what was different was that Louisiana Public Service Commissioner Foster Campbell realized an issue. Campbell wanted those… Read more »

Jul

28

2014

blog-get-out-of-office
Your Company Needs You to Get Out of the Office!

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About five years ago, I received feedback from my team that they wanted me to take a lesser role in the day-to-day operations of Call-Em-All and focus more on leadership and vision. What a blessing that was! I had recently found a conference that I wanted to attend, but I was having trouble justifying whether… Read more »

Jul

24

2014

blog-higher-ed-texting
Revitalizing Student Communication through Texting

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In the last six months, I have fielded more questions about text messaging than ever before. Institutions of all types (public, private, small, large – you name it) are taking the necessary steps to research texting as a viable communication option on their campus.  They are learning how to embrace texting rather than rejecting the… Read more »