Tuesday Tips: Managing Inbound Response

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Filed under Tips & Tutorials

Did you know that Call-Em-All broadcasts 2500 calls per minute? Since most numbers are called within seconds, responses can be overwhelming. Hearing from your recipients can be a good thing, but sometimes you may want a little more manageable response rate.

You can slow down the call speed by going to My Account–>Update under Preferences.

Then, you can adjust your call speed as needed!

call speed Tuesday Tips: Managing Inbound Response

5 Tips to Stop Text Message Spam

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Filed under Tips & Tutorials

Ever getting annoying text messages claiming you’ve won a $100 Giftcard? We do too, and we hate text spam just as much as you do. Really.

Here are some tips to make sure you don’t receive those pesky texts anymore:

1. You can change your preferences of message sources that are allowed to be sent to your phone with your carrier. Short codes (like Call-Em-All’s 292929) have rules that must be followed, including honoring STOP, CANCEL, and QUIT.  Every short code must be tested and approved before it is allowed to send messages.  Long codes (10-digit numbers, e-mail addresses, etc) do not have such administration.

If you’re an AT&T customer, you can manage your preferences at this site. Verizon customers, you can also manage these preferences then go to the Spam Blocking tab.

text spam 1 5 Tips to Stop Text Message Spam

2. If a specific 10-digit phone number continues to spam your cell phone, you can contact your carrier to block a certain number. (If you use AT&T, you can do so here.)

3. According to the New York Times, replying to the message, even with words like Stop, Cancel, or Quit, may verify to the spammers that you have a working number that can be resold.

4. Therefore, the best tactic to prevent SMS spam is to not reply to the message and forward the message to 7726 (SPAM) to notify your carrier so they can investigate.

5. If you have a smartphone, there may be apps you can download to prevent spam. For Androids, we hear that the Anti SMS Spam & Text Filter is a useful app.

Do you have any tips for avoiding spam texts? Comment below and let us know!

 

You can read more information on preventing spam on AT&T’s website.

Our Pinterest Experiment!

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Filed under Customers & Call-Em-All

Unless you’ve been hiding under a rock, you know that the new social media website Pinterest has been exploding lately. Call-Em-All even has its own Pinterest page- follow us if you have  an account, too!

From graphics to clothes to party designs, Pinterest is a great way to connect with what your friends and contacts currently like.

I (Elise) have been seeing several different companies and individuals create some awesome graphics with some of their favorite quotes. I figured I would give it a try! That way, we could also use them as backgrounds and such. I have even printed out a few and put them on my desk and in picture frames!

Without further ado:

FDR quote with overlay and CEA Our Pinterest Experiment!

stripes with quote walt 805x1024 Our Pinterest Experiment!

circle with quote with CEA Our Pinterest Experiment!

alive2 smaller Our Pinterest Experiment!

 

 

Do you have a Pinterest? We’d love to connect!

Tuesday Tips: Launching Broadcasts from Phone

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Filed under Customers & Call-Em-All, Tips & Tutorials

If you are launching a broadcast from the phone, it’s pretty simple. However, here is what you need to know to send a message to a specific group.

You’ll want to make sure you’re calling 866-623-7525, and you’ll enter in your User ID and PIN that you use to log into the website.

Instead of pressing 1 to send to everyone, you’ll press 2 to send it to a specific group. Then, you’ll enter in the List ID number of the group.

You’ll need to know the List ID of the group that you’ll be calling ahead of time. You can find this in your Contact list by dragging your mouse over the group name.

You’ll see it above the list of names & numbers as well:

list id 2 Tuesday Tips: Launching Broadcasts from Phone

Then, record your message, and press 1 to accept it!

Tuesday Tips: Resending a Previous Broadcast

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Filed under Tips & Tutorials

To resend a broadcast to the same group of people with the same message, here is a shortcut!

1. Click on the broadcast name under Completed Broadcasts on your homepage.

 

completed broadcasts1 Tuesday Tips: Resending a Previous Broadcast

 

2. At the broadcast details page, select “Create a New Broadcast” above the list of names & numbers.

 

create new broadcast Tuesday Tips: Resending a Previous Broadcast

 

3. This will create a new broadcast. Step 2 will auto-populate the names and numbers.

 

autopopulated Tuesday Tips: Resending a Previous Broadcast

4. To use the same voice message, you can do this in step 4. Choose “Select from Audio Library.”

audio library arrow Tuesday Tips: Resending a Previous Broadcast

Dallas/Ft. Worth Tornado Relief: How You Can Help

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Filed under Customers & Call-Em-All

As many of you know, we are based in Frisco, Texas, a northern suburb of Dallas. Yesterday was a crazy day as many of us hunkered down in our kitchen here at the office during the severe weather. We are blessed that our building and homes were unaffected, but there were many others in our community that weren’t as fortunate.

If you’re wondering how you can contribute to those affected by recent events, the most effective is donating to the Red Cross of North Texas. You can visit www.redcross.org to donate online, or text REDCROSS to 90999 to donate $10 to American Red Cross Disaster Relief.

If you’re interested in volunteering, visit this website for volunteer opportunities.

Our thoughts and prayers go out to all those affected by recent tornadoes.

Tuesday Tips: Editing Broadcasts

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Filed under Customers & Call-Em-All, Tips & Tutorials

If you’ve already scheduled a broadcast to go out and need to edit a few details, it’s easy!

To edit a time for a broadcast that hasn’t started, you will click on the broadcast name on the home page. This will take you to the broadcast details button where you can press the edit button on the left side of the page.

From there, you can change the Caller ID that is displayed when your recipient receives the call, the broadcast name, and the day and time the broadcast is sent.

edit button21 Tuesday Tips: Editing Broadcasts

edit2 282x300 Tuesday Tips: Editing Broadcasts

If you need to add a number, you can do so by clicking +Add a Phone Number above the names and numbers.

It’s important to note that if you’ve already recorded the audio for the broadcast and need to change the audio, you will need to create a new broadcast since the audio is already written into the database.

Reporting Text Message Spam

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Filed under In The News, Tips & Tutorials

A lot of our customers ask why people need to opt-in to the Call-Em-All short code 292929 to receive automated text messages. Many don’t realize that cell phone carriers require the cell phone owner to initiate mass text message communication to avoid text message spam. We dislike spam as much as you do!

A recent article on CNN.com states that “when you receive a spam text message on your phone, forward that text to the short code 7726 (which spells “SPAM”). You’ll then receive an automated message from your wireless carrier, asking you then to enter the phone number from which the spam text was sent.”

Have any questions? Feel free to call us at 877-226-3080 or send us an e-mail at info@call-em-all.com.

Call-Em-All Gets a Makeover

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Filed under Announcements, New Features

Recently our President Brad gave one of our engineers, Seth, and me (Elise) a challenge: make over our About Us page. There was one catch to it; we had a 24-hour period to devote all of our efforts to designing and creating these new pages.

It’s been a while since it’s been updated, and our company has grown significantly within recent years. We not only wanted to depict our commitment to giving you the best automated messaging and service on the Internet, but we also wanted to show Call-Em-All’s innovative, professional, and fun company culture.

We decided to create two pages: an updated “About Us“ page along with a new “Meet the Team“ page.

If you’ve visited our Facebook page or our Twitter feed, you’ve probably had the chance to see a little more about the Call-Em-All family…and maybe a few of our office pranks!

After a late night of coding and gathering content, we presented the new pages to the company then published them on the website. Here are the new pages:

 

about us 300x279 Call Em All Gets a Makeover

meet the team 300x282 Call Em All Gets a Makeover

We’ll be adding more interactive features to our About Us and Meet the Team pages- check back soon for updates.

We want to get to know you, too! Comment here and tell us a little bit about yourself!