Apr

20

2016

text
Short Code v. Long Code: Why the Difference Matters

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Modern society is riddled with rules and guidelines. As one would expect, the automated broadcasting industry is no different, especially in the realm of texting. To the uninitiated, a long code text message is one that is communicated using a standard 10-digit phone number. A short code text message is one that is communicated using… Read more »

Feb

11

2016

Job interview concept with business cv resume. Flat vector illustration
The Evolution of Onboarding

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Onboarding has come a long way since back when I started.  At the official two year mark of my career with Call-Em-All, it’s exciting to see how far this project has come and to think about what it can eventually become. My onboarding experiences with previous jobs have often been that I get handed a… Read more »

Feb

9

2016

[blog] - one_month_in
One Month In

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My name is Mike, and I am a front-end engineer at Call-Em-All. As the newest full-time member of the entire company, I thought it timely to share some thoughts about my experience. I am writing to answer an interesting question: What is it like to work at Call-Em-All? In my former life I was a… Read more »

Sep

15

2015

[Blog]_coaching_tips_for_youth_coaches_from_the_pros
Coaching Tips For Youth Coaches From The Pros

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If you thought the chances of becoming a professional athlete were small, then the chances of becoming a professional coach are even smaller. Call-Em-All is happy to call Frisco, TX home for many reasons, but one of them is the vast amount of professional teams which call it home too. All within Frisco, we have… Read more »

Sep

4

2015

[Blog]_callemall-tested-callemall-approved
The Best Products Are The Ones You Use Yourself

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After months of hard work, our team recently released our most requested feature: Transfer & Connect. Transfer & Connect allows recipients of an automated call the opportunity to be transferred to a live agent in your office for immediate connection by pressing ‘0’ on their keypad. Even we had a use for this new feature!… Read more »

Aug

14

2015

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The Silver Lining In It All

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Earlier this week, we shared some of our concerns with the FCC’s latest robocall regulations.  Today, I’d like to share some of the good things we see coming out of Washington. Filter Calls. No Gimmicks We’re fully on board with Green Lighting ‘Do Not Disturb’ Technology, which means “service providers can offer robocall-blocking technologies to… Read more »

Aug

11

2015

gavel2
Not All That Glitters Is Gold

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The FCC recently released new regulations that affect automated calling and texting services like Call-Em-All.  I previously wrote that we feel the current regulations are doing a pretty good job of discouraging spam robocalls.  My next two posts will highlight the good and the bad of the FCC’s latest work.  Today, we start with the… Read more »

Jul

30

2015

win
Why Net Promoter Score?

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“How likely is it that you would recommend [company name] to a friend or colleague?” I bet you’ve seen this question before. If not from us, another company has probably sent this question in an email. That’s because it serves as a gauge for customer satisfaction across all industries. This question and the accompanying rating… Read more »

Jul

20

2015

phone_icon_blog
3 Features Everyone Needs to Know About

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Let’s be honest here, we all need a helping hand. We all get confused and end up chasing our tails until we give in to asking for direction. Thankfully there is light at the end of the Call-Em-All tunnel. I spoke with our Customer Service and Development team and they enlightened me on elusive tricks… Read more »

Jul

6

2015

[Blog]_this_isn't_rachel
Hi… This Isn’t Rachel From Cardholder Services

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I think every American with a phone has received a call from “Rachel with cardholder services.” If not Rachel, you’ve probably received an automated call letting you know that you’ve won a free cruise. If I really won something significant, I’d expect a call from an actual human being – not a prerecorded message! The… Read more »