Posted by Lindsay on December 15, 2011 – 5:30 pm
This year we decided to break our Christmas party into two separate events so we could host the most people. If you go to our Facebook Page, you will see our office decorated with friends and family celebrating together.
We first gathered our families for a dinner celebration. Between drinks, entrees, and friends, it was a grand ol’ time. The night consisted of talking about the past year, plans for the holidays, and watching the little ones play. We had the opportunity to meet our co-workers spouses and finally put faces to names. Go check out our Facebook page so you can put a face to our names as well!
A few days later we had a tacky Christmas sweater party and wrapped presents for a local nursing home. Donating time and gifts has been a holiday tradition at Call-Em-All for the past four years. Pat, our Customer Service Manager, diligently worked on this project for more than a month. She went shopping and got every resident a specific item on his/her Christmas list and put all their gifts into boxes. Between laughing and wrapping presents, and not to forget the desserts and food, everyone had a good time. We will deliver the presents next week and we can’t wait to see the looks on their faces!
This past year, we hired three new employees and rolled out many new projects. On a customer service perspective, we’ve added the chat feature and have more people to answer the phones and emails so we can get back to you quickly. We also changed our pricing for texting to half a credit, and created the Website Widget so your members can receive an invitation to opt-in to your keyword online. Not only that, but we created an Audio Library and created the ability to Edit Broadcasts after you’ve started them.
You might notice that we do get the in spirit around here as well. From Santa hats on chairs, to lights around cubes, or even a Christmas tree made of lights, we enjoy decorating and being festive during this holiday season.
From our family to yours, Merry Christmas.
Posted by Lindsay on November 22, 2011 – 11:52 am
Have you ever been abroad? At Call-Em-All, we have been to Germany, France, Jamaica, Mexico, The Bahamas, Antigua, Honduras, Italy, Spain, just to name a few countries! If you have ever wanted to send an automated call while you are outside of the states, you can do that! Please note, the number has changed! It is now 001 - 972-668-6125. Happy Trails to You!
Please note that there is a new number! It is now 001- 972-668-6125
This weekend, over 11 feet of snow fell around the Northeast portion of the United States. While this was a record setting weekend for snow in October, it wasn’t our first broadcast about the weather! Our first snow-induced broadcast was on October 5th around the Salt Lake area by a trucking company. With a 100% success rate, all of their contacts were notified that a snow storm was coming and to take caution on the roads! The company reminds its members about monthly meetings and emergencies with Call-Em-All, and they thought sending out a voice broadcast about a last minute snowfall was perfect! Not only do service companies use us for snowstorms, but schools, colleges, staffing companies, clubs, religious groups, and even sporting events do as well!
As reported on FOX in Philadelphia, over 20,000 people are still without power. Central Park even closed down for safety reasons! Power crews as far away as California are now headed to Connecticut to help restore electricity. Whether a small storm as on October 5th or a huge one as this past weekend, remember Call-Em-All in times of need!
Remember that you can broadcast over the phone, even if your internet is down. Call 866-623-7525, record your message, and your broadcast will go out immediately.
Our most requested feature is now a reality! We know many of our customers like to reuse their audio from previous broadcasts, and this process is now easier with our new Audio Library feature. With the Audio Library, organizing, storing, and reusing audio for broadcasts has never been simpler. You can now:
- ‘Star’ the audio you plan to reuse so it is always there when you need it
- Listen, search, rename, and delete audio messages
- Add a description to the audio message (searches will look at name and description)
- Add messages to the audio library by creating a broadcast, uploading a file, or calling in to record a message
- Create audio messages to be stored before you’re ready to create your broadcast!
If you have any questions about the new audio feature, please do not hesitate to call us!
Call-Em-All recently produced a set of guiding principles. Though they were not written at the time, we’ve been operating by these guidelines since we started in July of 2005. We’re fortunate that our team has now grown large enough that I felt it would be a good idea to document them. As we set company, team, and individual goals, it’s comforting to know everything we do will incorporate these principles. I’m proud of our guiding principles, and I’d like to share them– so you can better know Call-Em-All and what we represent. Here they are:
Call-Em-All’s Guiding Principles:
- Our service is simple, easy to use, and reliable.
- We provide 24×7 customer service that is professional, knowledgeable, and personable.
- We demand ethical behavior of ourselves and our customers.
- We treat each other with respect and help one another grow individually and as a team.
- We strive for a fun, flexible, and casual work environment that produces professional and high quality results.
- We maintain a healthy work-life balance and are positive contributors to our community.
In an era of ever increasing need for campus security, we take a look back at how Call-Em-All has provided almost instant communication to many EMT groups. Last year, Senior Contributing Editor Brendan Read wrote an article on TMCnet.com about how the University of Massachusetts-Lowell uses Call-Em-All for mass notification for emergencies. Speed, accuracy, and consistency are very important when time is critical for the EMTs to constantly help up to 12,000 students. During a bad ice storm in New England, UMass used Call-Em-All to reach out to EMS to help ensure that shelters were well equipped. Mathew Ricci, director of operations at UMass Lowell EMS, loves that it only takes a few minutes to send a call to all 25 personnel giving each person instructions on where to be and what they can do to assist. Since the personnel are all part-time, he especially likes the up-to-the-minute reporting; if many of the calls go to voicemail, he can send out another broadcast and call the next 25 numbers. UMass is on Pay As You Go pricing, only paying for Call-Em-All when they actually send emergency calls.
Have you ever used Call-Em-All for an emergency?
If you have any questions about how to use Call-Em-All, feel free to contact us via email, chat, or by calling 877-226-3080.
Posted by Brad on August 11, 2011 – 8:07 pm
Yesterday, our service was down for a portion of the day. As customers, you know that this is an extremely unusual occurrence. I’d like to use this opportunity to talk about the cause of the problem and the improvements we’re making as a result.
The outage was related to a power failure at the data center where our equipment is hosted. Although the data center has several backup power options available, yesterdays’ specific problem prevented all of them from being utilized. With that said, it is our responsibility to provide you with the best service possible and this incident has helped us identify some improvements we can make right now and moving forward. In fact, our team is currently working with our data center to provide even more power redundancy to our infrastructure.
We know that you are counting on Call-Em-All to be there when you need us. If we let you down yesterday, please accept my apologies and know that I take this very personally. We appreciate your business, and we look forward to a long partnership with each of you in the future.
If you have any additional questions or concerns, please feel free to contact us anytime at 877.226.3080.
On behalf of the Call-Em-All Team,
Brad Herrmann
Founder & President
No surprise here, but we love our product and service so much that we even use it ourselves in the office! Some of our larger clients pay by invoice for 6 or 12 months at a time. If a payment isn’t received after 30 days, our accounting department sends out a Call-Em-All voice broadcast to those account holders with a friendly reminder to mail in their payment.
Just last month we sent out a voice broadcast to around 70 customers with unpaid invoices. Our phones began ringing within minutes as customers called in to communicate more about their unpaid balances. We re-sent some invoices via email, some clients called immediately and paid via credit card, and others let us know that they had just sent in a check. Regardless, we quickly got answers after creating and launching a broadcast in five simple steps.
Several Call-Em-All clients already use our services for collections calls. Rather than making the same monotonous calls to every customer one at a time reminding them of their payment, set up a Call-Em-All broadcast and call them all in minutes.
Have questions or want to give us feedback? We’re always here for you! Live chat with us at www.call-em-all.com, email us at accountsupport@call-em-all.com, or call us at 877.226.3080.
Could you use a text to remind you to call your mom for her birthday, take your dog to the vet, or run an errand? Automated text messaging service doesn’t have to be used just to notify other people. It can be used to send a reminder to your own phone too.
According to the USA today article linked here, a text message could be a useful tool in encouraging smokers to stop lighting up (and a text message costs way less than a pack of nicotine gum). As automated SMS technology continues to advance, so do the ideas that users have to send messages. Whether you need a text to encourage you to put out your cigarette or need an extra reminder to work out or feed the cat, the Call-Em-All text feature is an effective way to not only reach all of your members at once, but also help yourself out.
If you’ve found an interesting way to use Call-Em-All’s voice or text features, share your ideas with us on our Facebook and Twitter page.
Have questions or want to give us feedback? Live chat with us at www.call-em-all.com, email us at accountsupport@call-em-all.com, or call us at 877.226.3080.
Switching from another automated text message provider to Call-Em-All is now even easier with our new short code transfer system! As a reminder, a “short code” is the number someone texts to start receiving text message broadcasts from you (i.e. text keyword to 292929).
Your subscribers don’t even need to opt-in again to your text messages!
Once you decide to transfer short codes, a text message will be sent out to those currently subscribed and inform them of the new changes taking place. One message will be sent on the old short code, and then one will be sent on the new short code to let the users know they will be receiving text messages from the new number.
For example, subscribers will receive text messages that may look like this:
Last Alert on Old Short Code
Little League Softball Alerts
are moving to short code 292929.
Future alerts will come from that code.
Reply STOP to cancel receiving
Little League Softball Alerts.
First Alert on New Short Code
Little League Softball Alerts will now
be delivered on short code 12345.
Reply STOP to cancel receiving
Little League Softball Alerts.
–
Have questions or want to switch your short code? We’d be more than happy to help. Feel free to live chat with us at www.call-em-all.com, e-mail us at accountsupport@call-em-all.com, or call us at 877.226.3080.
